Help Centre

Yes, free. Start a video, then lock your phone or switch apps: the sound keeps playing. Use the Lock Screen or Control Centre to pause and skip. On YouTube this is a paid feature; on Hectic TV it's included.

Start the video and swipe up to go home. It shrinks into a small window (Picture in Picture) that you can drag anywhere. Tap it to come back.

Yes. Videos carry on from where you left off, on this device straight away and on your other devices when you're signed in. A red bar under a thumbnail shows how much you've watched. Finished videos start from the beginning.

Under Up next on any video, switch Autoplay off. You can also change it in Settings, Playback.

Tap the AirPlay button in the player and pick your Apple TV or AirPlay TV. There's also a Hectic TV app on Apple TV.

Shorts are vertical videos up to 3 minutes. Open the Shorts tab and swipe up for the next one. Tap to pause, and use the buttons on the right to like, comment, save or share.

Use the chips at the top of Home (Mixes, Freestyles, Interviews, Documentaries, Amapiano, Afrobeats, Grime), or tap Search.

If a description lists timestamps starting at 0:00 (for example 0:00 Intro, 1:05 The verse), Hectic TV turns them into chapters. Tap one to jump straight there.

Yes, free. In the iPhone or iPad app tap Download under a video, then find it in You, Downloads. Turn on Data saver in Settings to download on Wi-Fi only.

Yes. On a FaceTime call, open a video in the app and choose Watch together (SharePlay). Everyone on the call watches in sync.

Say "Play Shorts on Hectic TV" or "Play the newest freestyle on Hectic TV". Add the Latest drops widget to your Home Screen, and videos you watch show up in Spotlight search.

Under a video, credits show who produced, directed or featured. If the creator added lyrics, open the Lyrics tab next to Comments.

Tap You, then Sign in. Choose Continue with Apple (quickest, and you can hide your email) or sign up with email and a password of at least 8 characters with a letter and a number.

Go to You, Settings, Account, Delete account. It permanently removes your account, comments and history. If you signed in with Apple, leave the password blank.

Go to Settings, Privacy. Clear watch history removes everything you've watched; Pause watch history stops new videos being added.

Subscribe to a channel, then turn on notifications in Settings, Notifications. Hectic TV only asks for permission when you switch it on.

Hectic TV is dark by default. Change it in Settings, General, Appearance: Dark, Light or match your device.

Tap + in the middle of the tab bar, pick a video from your library (choose Video or Short), add a title and details, then tap Upload. Keep the app open until it finishes; if your connection drops it carries on from where it stopped.

New uploads are processed first, then wait for you to publish. Go to You, Studio. When the video says Ready to publish, swipe right on it or open it and tap Publish now. You'll get a notification when processing finishes.

Upload a vertical video up to 3 minutes. Hectic TV recognises it as a Short automatically from its shape and length.

Up to 500 MB per video at the moment. Longer, bigger uploads are planned for a creator plan.

Public: anyone can find it. Unlisted: only people with the link can watch, and it isn't in feeds or search. Private: only you.

Only if you own it or have permission. Uploading other people's work without permission breaks the Community Guidelines and can get the video taken down.

Yes. After picking a video in Create, use the editor to trim it, crop to 9:16 for Shorts, or change the speed before you upload.

In Studio open a video and fill in Credits (one per line, for example Producer: Name @handle) and Lyrics, then save.

On a video, tap the More button (three dots) and choose Report video. For a comment, press and hold it and choose Report comment. Reports are anonymous to the channel.

On their video, tap More, Block channel. Their videos and comments disappear for you everywhere. Unblock any time in Settings, Safety, Blocked channels.

Videos are moderated by people who know the scene, against the published Community Guidelines, not advertiser pressure. If something of yours is removed, you're told why and you can appeal.

Yes. Open the notification about the removal, or contact support@hectictv.co.uk with the video title, and a moderator will look again.

On hectictv.co.uk sign in, open Studio, then Live, and tap Create stream. Copy the RTMP URL and your stream key into a streaming app such as OBS, Streamlabs or Larix, then start streaming. Your stream appears under Live now within a few seconds. Keep your stream key private; you can make a new one at any time.

Open Studio, then Live, choose the stream and regenerate the key. The old key stops working straight away.

Viewers who are signed in can chat during a live stream. Long-press or use the menu on any message to report it, and block anyone from their channel page.

Upload your video, then in Studio edit it and set a Premiere date and time. Fans see a countdown and can tap Remind me; subscribers are told when it starts. On iPhone they can also follow the countdown on the Lock Screen.

The home of UK street music: grime, drill, rap, freestyles, mixes, interviews and documentaries, curated by people who know the culture. Free to watch, with background listening included.

Yes. Watching, background play and Shorts are free, with no mid-roll ads interrupting sets.

iPhone, iPad, Mac, Apple TV and Apple Vision Pro, plus the website at hectictv.co.uk. Sign in with the same account and your history follows you.

Email support@hectictv.co.uk, or use Settings, Help and feedback, Send feedback.